Frequently Asked Questions (FAQ)
The following are a list of common questions asked by our customers. Please note these are just general questions regarding the policies we follow. If your question is not in the FAQ section, please do not hesitate to contact us using the Contact Form.
ABOUT PAYMENTS
ABOUT DELIVERY
ABOUT TRACKING YOUR ORDERS
ABOUT YOUR PRIVACY
ABOUT RETURNS & REFUNDS
ABOUT PAYMENTS
Q What payment options do I have on your website?
- A We offer the following payment options: Debit & Credit Cards, Paypal, Paytm and Bank Payments. For more information about these payment methods click here: Payment methods.
Q Why has my payment failed?
- A There can be several reasons for a payment failure. Read this information very carefully as this is very important to make a successful payment:
- Due to RBI policy, to use your Indian credit or debit card online you’ll need to register for a 3D secure code service.
- In some occasions your Credit Card issuer may have set your credit limits too low by default. You should contact your bank to inform about your credit limit in case of a declined payment after you have verified that your Credit Card is registered for 3D security. Also check your funds in case of a Debit Card.
- You should allow 3rd party cookies and 3rd party redirections for your browsers as this is a mandatory requirement for these transactions to be processed.
- Technical failures are unfortunately inherent to Credit and Debit Card usage. We recommend that you attempt to make a payment several times, use a different card if possible, or try one of our alternative payment options.
Q Do you support cash on delivery?
- A Yes, we do support Cash on Delivery. For more information regarding Cash on Delivery Click here.
ABOUT DELIVERY
Q Do you ship all over india?
- A Yes, we ship all over India. If there is a road available, we can get your package there.
Q How long will our products take to arrive?
- A All products are shipped within two (2) working days after we receive your payment. The delivery time depends on the courier your shipment is being sent with. All orders will be received within 5 business days.*
* Please understand this is an estimate. The exact delivery time is beyond our control and is dependent on the courier company
Q Do you ship discreetly? does the outer packaging reveal any of its content?
- A We ship very discreetly. We take your privacy very seriously. All your purchased products shall arrive in discreet packages without any sign of adult related content.
ABOUT TRACKING YOUR ORDERS
Q Can I track my products once they are shipped?
- A Yes, of course you can track your parcel during its route to your delivery address. We want you to be well informed and feel comfortable after placing the order. Tracking Codes are given right after we handed the package over to the courier.
Q Where can I track my package after ordering from your website?
- A You can check the shipment process on this page. You can do this by filling in your tracking number that you have received from us in the shipment confirmation email.
ABOUT YOUR PRIVACY
Q Will my billing details reveal any information about your website?
- A NO, Credit Card (and other) statements for purchases made shall read : IIICompanies. In no way there will be any relation mentioned to the content of your order.
Q Will the outer packaging reveal any information about its content?
- A NO, all your purchased products shall arrive in discreet packages without any sign of adult related content.
Q What do you do with my email address?
- A Your e-mail address is safe with us. We will never give a way or sell your e-mail address to any other company or individual. Your e-mail address will be used only for processing your orders and informing you of our latest updates and news when you so desire. Also, we take the necessary safety measures to keep our e-mail database safe from individuals and companies trying to obtain illegal access to it.
ABOUT RETURNS & REFUNDS
Q Can i return items or get a refund in case of a problem with my order?
- A YES, we have a fair return & refund policy. Our goal is to keep our customers satisfied and happy. Click here for more information about our return & refund policy.
Products
